Frequently Asked Questions
General Pumping Questions
The Fit is like wearing a Z2 inside your bra. The same high-quality, hospital grade strength and anti-backflow protection you get from your Zomee breast pump is also part of the Fit design.
Nipple placement is everything - when pumping it is essential to mimic the deep latch when breastfeeding. To achieve this, lean forward and align the breast shield to the direction of your nipples when you are putting on your Fit. Make sure there is a proper seal around the nipple, and it feels secure.
Wearing a supportive tight bra will ensure that your pumping sessions are comfortable and effective. Every bra has a different level of support, therefore make sure to get the compression right before each session. If you are using a more structured bra, try using the Bra Adjuster (included with your pump) to create more room.
Knowing the correct breast shield size makes pumping more comfortable and efficient. Use the nipple ruler that was included with your Zomee Fit, to determine your flange size. Each pump comes with a 25mm liquid soft silicone breast shield and pairs of both 17mm and 21mm breast shield inserts.
Like the Z2, the Fit has 9 levels of Stimulation mode, 9 levels of Expression mode, and 9 levels of 2-Phase mode. When you turn on your wearable pump for the first time, it will automatically enter level 1 of Stimulation mode. The pump will automatically switch to Expression mode after 2 minutes of pumping. You can also manually press the mode button to enter Expression mode if your milk starts to flow earlier.
Many insurance companies will cover the cost of a Fit. We always recommend reaching out to your provider to see if you plan covers the entire cost, or if you can use your benefits toward the cost of the Fit. The good news is that the Fit is more affordable than the other wearable pumps on the market, which makes it a great choice.
Pump Troubleshooting Questions
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-Make sure to empty or switch out the collection container when it become 2/3 full to prevent spill when transferring milk.
-Check that your breast shield is positioned upright with the shield measurement on top.
-When attaching the collection container to the breast shield body, be careful not to twist too hard to prevent the seal ring from moving.
Warranty and Returns
If you are not satisfied with your Zomee purchase, please contact our customer support to see if you qualify for a refund. Because of the delicate nature of breast pumps, parts, and accessories – we cannot accept returns of used items. Once received, if we determine that the items are in their original packaging and unused, then we may issue a refund for the purchase amount. This is at our discretion and refunds will not include shipping costs.
Our warranty does not cover breast pump parts and accessories, on the breast pump motor. If you are still within the time period that your pump's model warranty covers, please submit a claim ticket.
-The Zomee Fit wearable breast pump has a 3-year manufacturer warranty.
-When submitting a warranty claim ticket, proof of purchase must be provided. This can be in the form of a receipt, invoice, or email.
-Your Zomee Fit is intended for a single user, and only the original owner qualifies for our warranty program.
-The Zomee warranty program does not cover damage caused by accident, misuse, normal wear and tear, unauthorized repairs, or failure to follow written instructions for use.
Before using your Fit for the first time, charge the pump unit for at least 2 hours. The battery icon will appear fully charged on the screen when done. Use the provided USB charging cable along with a certified 5V/2A power adapter to charge the pump. Please do not charge both pumps using the same AC wall adapter, as this may interfere with being able to charge your pump.
Before wearing your Fit, make sure the silicone tab is in the closed position over the usb port to avoid any damage.
When low power is indicated (the last battery icon flickers), the pump will shut off after 10 seconds. Recharge your pump immediately, in order to improve the lifecycle of the battery. Just like your other electronic devices, please avoid charging your pumps for extended periods of time or overnight.
Fully recharge the battery before storing for an extended period of time. To maintain the battery performance, recharge your pump every 3 months. Make sure to store the pump in a cool, dry place and avoid areas of higher humidity (like bathrooms and basements). Avoid direct sunshine.
Note that your breast pump is just like any other electronic device. If you find no icons on the display either when you charge before the first use or recharge after long term storage, it's possible your pump's battery is going through a wake-up period which might last for 15-20 minutes. However, if after 20 minutes the non-display continues, please disconnect the power and contact our customer support.
After every pumping session, wash all components that have come in contact with the breast and breast milk. This includes breast shields, diaphragms, duckbill valves, collection containers, and seal rings.
Please remember that frequent sterilization can cause pump parts to deteriorate faster. If you follow a regular wash routine, you shouldn't need to sterilize more that just once.
We recommend you hand wash all pump parts whenever possible. For this method, you will need a separate wash basin, the cleaning brush that came with your Fit, clean paper towels, standard dish soap, and access to warm water.
1. Fill up a wash basing with warm, soapy water.
2. Add your pump parts and move them around.
3. Wash each part individually with the brush.
4. Rinse thoroughly under cool, running water.
5. Set to air dry on a clean paper towel away from high traffic areas (we do not recommend drying on a cloth towel because they can harbor bacteria).
6. Let air dry completely prior to assembly.
All Zomee breast shields, bottles, and other hard plastic accessories are BPA-Free and can go through the dishwasher without worry or harmful residue. Keep in mind that this high heat washing may cause parts to wear down faster than expected. Do not wash soft silicone parts like duckbill valves, inserts and diaphragms in the dishwasher. These parts are delicate and should be hand washed whenever possible.
Yes, but always remember to follow the manufacturer's instructions. If your care provider has instructed you to sterilize your pump parts, you should do so. In this case, please be aware that you may need to replace your parts more frequently.