FAQ

Zomee Breast Pump

Why have a massage mode and an expression mode?

Massage mode is a setting on your Zomee breast pump that mimics the fast, fluttering suckling that a baby does to stimulate your milk-flow (letdown). What this means is that your breast pump will suck and release at more cycles per minute than in expression mode. Many pumping mamas rely on this quick suckling speed to simulate a let-down.

When should I switch to expression mode?

Once letdown is achieved in massage mode, many women switch to expression mode where they can get a slower, but more intense suction speed. This mimics the slow, steady suck-and-swallow pattern that your baby will do during a good milk-flow. Once milk-flow slows, you can switch back to massage mode to stimulate another letdown. There is no hard fast rule for using massage mode. Some pumping mamas find more success leaving their breast pump in massage mode the entire time, while others only use it at the beginning of their session, and even some don’t use it at all – and so on and so forth. It’s important to play around with the settings on your Zomee to find the combination or pattern that works best for you. As your baby gets older and breast-milk becomes more established, you might also find your ideal settings will change, too.

What are the advantages to a digital screen?

You can see the pump time, cycle, level of strength and adjust more accurately.

How long does the Battery last?

A fully charge battery will give you over 2 hours of expression time. Remember that you can recharge the battery while using your Zomee.

Can I use my Zomee pump while traveling?

Your Zomee comes with a smart adapter that will work with 120 V and 240 V. You can also just plug the Pump to your computer or phone charger using the USB cable.

Breast Pumping

Why does my milk smell soured or soapy?

Rarely, some mothers notice their defrosted breast-milk has a soapy taste or odor. This is due to lipase, an enzyme, which helps to digest the fat content of the breast milk. If this occurs, scald the breast-milk (do not bring to a boil) on a stove until tiny bubbles appear along the sides of the pan; do this before freezing. The scalding process will neutralize the enzyme, preventing the soapy taste or smell.

Can I transport my breast milk on an airplane?

The Transportation Security Administration (TSA) allows mothers flying with, and without, their child to bring breast milk in quantities greater than 3 ounces as long as it is declared for inspection at the security checkpoint. Please check the TSA website for the most up-to-date information regarding restrictions.

How do I defrost my breast milk?

Thaw milk overnight in the refrigerator, or hold the bottle under warm running water until thawed. You can also place the sealed container in a bowl of warm water for 20 minutes to bring it to body temperature. Do not let the water reach the level of the container cap. Thawed milk is safe in the refrigerator for up to 24 hours. CAUTION: Never microwave breast milk. Microwaving can cause severe burns to baby’s mouth from hot spots that develop in the milk during microwaving. Microwaving can also change the composition of breast milk.

How long can breast milk be kept in a cooler carrier?

You can safely store your breast milk for up to 10 hours* with Pump In Style Advanced and Freestyle breast pump cooler bags. Direct exposure to the sun, like leaving the cooler in a car, severely reduces the cooling effectiveness. Breast milk is safe stored in a cooler at/or below 59 degrees for up to 24 hours. The liquid inside the cooling elements is water with food grade dye. The liquid is non-toxic. Zomee does not recommend storing breast milk with dry ice. Consult a lactation consultant or healthcare provider for further information.

How much milk should I produce?

In the past it was thought that mothers needed to make more and more milk as their babies grew. Scientists now know that a healthy milk supply remains fairly constant over the six (6) months of exclusive breastfeeding. Your baby will take the amount he needs. During the early weeks, babies eat very frequently and grow very quickly. By day 10-14, babies should regain any weight they lost after birth. For the next few months babies will gain about an ½ ounce to 1 ounce a day. Around three (3) to four (4) months, a breastfed baby’s rate of grown begins to slow down. Your milk supply will continue to satisfy the baby until it is time to introduce solids at 6 months. Be the end of the first week of life, women who are breastfeeding one baby normally make between 19 to 30 ounces of milk each day. Infants between one (1) and six (6) months of age normally drink an average of 19 to 30 ounces a day. An average size “meal” for a baby is between three (3) to five (5) ounces of breastmilk. Formula is harder to digest and less well absorbed. Formula fed babies may need larger feeds. Consult your healthcare professional for advice.

How do I store my breast milk?

It is normal for pumped milk to vary in color and consistency depending on your diet. Stored milk will separate into layers and the cream will rise to the top. Gently swirl (don’t shake) the bottle to mix the milk layers. Avoid adding freshly pumped milk to already cooled milk. You can add small amounts of cooled breast milk to the same refrigerated container throughout the day. Pumped milk may be added to frozen milk provided it is first chilled and the quantity is less than what is frozen. Freeze milk in two (2) to four (4) ounce portions. Small amounts thaw more quickly. You will waste less milk this way. Be sure to leave some extra room at the top of the container so the bottle or bag will not overflow when freezing or thawing. Seal containers tightly. Write the date on a piece of tape and place on the bag or bottle. Use the oldest milk first. If you do not plan to use the milk within a few days, freeze it right away in the coldest section of your freezer.

Cleaning and Maintaining Your Zomee

How do I clean or sanitize my breast pump parts?

Clean breast pump kit parts after each use. 1. Disassemble the breast shield kit. 2. Remove the valve from the breast shield 3. Remove the membranes from the valves. 4. Rinse in cool water all separated parts that came in contact with your breast and breast milk to remove breast milk residue. 5. Washing options: Wash in sink or dishwasher. a. Washing in the sink: · Soak all separated parts in warm soapy water for 5 minutes. · Clean with a clean dish-cloth or soft brush. · Rinse all separated parts with clear water. · Allow all parts to air dry in a clean area. · Store dry parts when not in use. b. Washing in a dishwasher: · Wash all separated parts on the top rack of the dishwasher. · Allow all breast pump parts to air dry in a clean area. · Store dry parts when not in use. Sanitize breast pump kit parts once daily. 1. Fill a pot with enough water to cover all parts. 2. Bring water to a boil. 3. Place parts in boiling water for 10 minutes. 4. Allow water to cool and gently remove parts from water with tongs. 5. Place parts on a clean surface and/or towel. · Allow parts to air dry · Store parts when not in use. · Do NOT store wet or damp parts.

How do I clean the Zomee motor unit?

IMPORTANT: Do not wash the pump or charger. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

How do I clean the tubes?

Inspect all tubes after each pumping session. If the tubing is dirty or moldy please throw it away and use a new one. Cleaning tubing is NOT necessary as Zomee features a closed system and no milk enters the tubes. You may find condensation inside the tube from previous washings or atmospheric conditions.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.