Troubleshooting Guide

We know how much you rely on your Zomee and we cannot imagine the frustration you must feel when your breast pump is not working properly. Although our Customer Service can help you to resolve any issues you may have with your products, we do not want you to feel helpless if you cannot reach us for any reason. That’s why we created a troubleshooting guide to help.
Here are some basic troubleshooting steps for frequently asked questions about your Zomee products.

My Zomee is losing suction

If you notice that your breast pump’s suction has decreased, there are two things you should check first: your pump’s valves and membranes. Your breast pump’s valves and membranes work together to create a seal around your nipple and facilitate suction; when they get old or break, that suction decreases. If you notice cracks, tears or defects of any sort in these pieces, it’s time to replace them. As a note, you should be regularly replacing these parts of your pump even if they aren’t broken

Duckbill valves replacement tip: If you pump 3 or more times per day, replace duckbill valves every month. If you pump less than 3 times per day, replace every 2-3 months.
Valves & Membranes replacement tip: If you pump 3 or more times per day, replace valve membranes 2-4 weeks. If you pump less than 3 times per day, replace every 2 months.
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There is condensation in the tubing

Condensation in the tubing is fairly common, and it’s not a serious problem.
Please note: Whatever you do, don’t sterilize tubing.
Learn more about cleaning and sanitizing

My Zomee is not turning on

If your breast pump won’t turn on, the first thing you should do is check the power source. Make sure your outlet is working properly. If it is, take a look at your power adapter. Try connecting the charging cable to your computer or battery bank to see if the problem is the AC adapter.
If the AC adapter is working fine, contact Zomee's customer service to request a new breast pump.
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There is no suction when pumping

If you’ve ever noticed a sudden loss of suction while pumping most commonly it’s because the duckbill valve or valve + membrane set is not attached correctly to the breast shield, or has fallen off.
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