Frequently Asked Questions

General Pumping Questions

What makes the Fit different from the Z2

The Fit is like wearing a Z2 inside your bra. The same high-quality, hospital grade strength and anti-backflow protection you get from your Zomee breast pump is also part of the Fit design.

How do I get similar suction on my Fit as the Z2?

Nipple placement is everything - when pumping it is essential to mimic the deep latch when breastfeeding. To achieve this, lean forward and align the breast shield to the direction of your nipples when you are putting on your Fit. Make sure there is a proper seal around the nipple, and it feels secure.

Do I need a special bra for the Fit?

Wearing a supportive tight bra will ensure that your pumping sessions are comfortable and effective. Every bra has a different level of support, therefore make sure to get the compression right before each session. If you are using a more structured bra, try using the Bra Adjuster (included with your pump) to create more room.

Will the Fit be the right size for me?

Knowing the correct breast shield size makes pumping more comfortable and efficient. Use the nipple ruler that was included with your Zomee Fit, to determine your flange size. Each pump comes with a 25mm liquid soft silicone breast shield and pairs of both 17mm and 21mm breast shield inserts.

Does the Fit have different pumping modes?

Like the Z2, the Fit has 9 levels of Stimulation mode, 9 levels of Expression mode, and 9 levels of 2-Phase mode. When you turn on your wearable pump for the first time, it will automatically enter level 1 of Stimulation mode. The pump will automatically switch to Expression mode after 2 minutes of pumping. You can also manually press the mode button to enter Expression mode if your milk starts to flow earlier.

Can I get a Zomee Fit through insurance?

Many insurance companies will cover the cost of a Fit. We always recommend reaching out to your provider to see if you plan covers the entire cost, or if you can use your benefits toward the cost of the Fit. The good news is that the Fit is more affordable than the other wearable pumps on the market, which makes it a great choice.

Pump Troubleshooting Questions

How do I prevent leaking when using the Fit?

Check that the breast shield body is pushed all the way into the pump, making sure this is the last step when assembling your parts. It is also essential that the correct shield size is being used - if you are using the wrong flange or insert size, your breast may not lay securely against the flange and leaks may occur.

Do's and Dont's

-Make sure to empty or switch out the collection container when it become 2/3 full to prevent spill when transferring milk. 

-Check that your breast shield is positioned upright with the shield measurement on top.

-When attaching the collection container to the breast shield body, be careful not to twist too hard to prevent the seal ring from moving.

Warranty and Returns

What is your return policy?

If you are not satisfied with your Zomee purchase, please contact our customer support to see if you qualify for a refund. Because of the delicate nature of breast pumps, parts, and accessories – we cannot accept returns of used items. Once received, if we determine that the items are in their original packaging and unused, then we may issue a refund for the purchase amount. This is at our discretion and refunds will not include shipping costs.

What is covered under the Fit warranty?

Our warranty does not cover breast pump parts and accessories, on the breast pump motor. If you are still within the time period that your pump's model warranty covers, please submit a claim ticket.

-The Zomee Fit wearable breast pump has a 3-year manufacturer warranty.

-When submitting a warranty claim ticket, proof of purchase must be provided. This can be in the form of a receipt, invoice, or email.

-Your Zomee Fit is intended for a single user, and only the original owner qualifies for our warranty program.

-The Zomee warranty program does not cover damage caused by accident, misuse, normal wear and tear, unauthorized repairs, or failure to follow written instructions for use.