Thank you for trusting Zomee with your family’s breastfeeding needs!
Our Customer Support Team is here to assist you with any questions or issues you are having during your breast pumping experience. We understand how important pumping is to you and your family and the time sensitive nature of resolving any issues that arise. Our mission is to provide the most accurate customer support and determine the reason for a breast pump that is malfunctioning. If a manufacturer defect is found during the warranty period, we will replace the item(s). The Z1 has a 1-year limited warranty that covers the pump motor. The Z2 and Fit models both have a 2-year limited warranty on the pump motors. Damaged or defective pump parts are covered under the warranty for up to 90 days, and do not include wear and tear. Please remember that most claims are due to needing to replace worn our or damaged pump parts and this will always be the first troubleshooting step suggested.
Often, pumping issues can be resolved with a phone call to our customer support. Before starting a warranty claim, feel free to call 1-888-662-7159 during business hours for live support.
Monday – Thursday 9am to 5pm EST
Friday – 9am to 3:30pm EST
On weekends, afterhours, and holidays we have a call center available to take your message. A customer support team member will follow up with you withing 24 business hours.
*Warranty claims are processed Monday through Thursday from 9am to 5pm EST and Friday from 9am to 3:30pm EST. You will receive an email confirmation that your claim ticket was submitted.
Warranty Details
- Please note that not all claims qualify for replacement products, and it is best to reach out to our customer support team to find out. If you are experiencing issues with your pump motor(s) and qualify under the terms of the warranty for a replacement, please be aware that we will be sending the same pump model.
- We request a video demonstrating the issue for most claims, so that we can best diagnose what is happening. Our trained customer support team will never ask you to use the pump on yourself.
- It is important to use the Zomee charger that came with your breast pump as it provides the correct voltage to safely power your pump. We do not cover warranty claims when a pump battery has been damaged using a non-Zomee charging cable.
- When submitting a warranty claim ticket, proof of purchase must be provided. This can be in the form of a receipt, invoice, or email. Your Zomee breast pump is intended for a single user, and only the original owner qualifies for our warranty program. The warranty is non-transferable.
- Zomee’s warranty does not cover damage caused by accident, misuse, normal wear and tear, unauthorized repairs, or failure to follow written instructions for use.
- Our warranty is only valid if purchased from one of our authorized sellers, including through your insurance (via Durable Medical Equipment, DME company), an authorized retailer or Zomee directly.
*Authorized retailers include: Zomee store on Amazon, ALL other sellers are NOT authorized. Ebay purchases are NOT authorized.
- Warranty coverage begins from the original date of the product purchase and covers manufacturer defects.
- We ship replacement products with standard ground shipping, and only approved claims can be shipped faster and might be subject to be at mom’s expense.
- For a warranty to remain valid, the defective product must be returned to use using the provided return address label. Failure to return the defective product voids the warranty.
- The Zomee warranty program is available only to customers in the US.
